Using virtual assistants is an inexpensive way to help run your office. You do not have to get bogged down with administrative duties when there are people who are capable enough to do the job.
They will answer phone calls and provide live chat to your online customers. They are also capable of cross-selling and upselling.
Types of Services to Expect
Virtual office services keep you focused on running your business efficiently in that you do not have to worry about customer service duties. You do not have to answer the phone, and you do not have to run interferences with clients.
Providing Live Chat
You can rest comfortably while the virtual assistant answers online questions while your customers shop the online store. The service is in real-time, and it is instant. Instead of calling to ask questions about an order, customers can chat with a live person in the middle of shopping. The staff gets trained to make sales while chatting. They are skilled enough to get customers to buy more than what they had intended.
Customer Service
This type of services is a full-time position. There is not enough time in the world to run your business and also tend to customer service problems. The staff replies to email inquiries and other questions relating to the company. They will do your order entry and tracking. They can manage product questions and provide support. If there are returns and exchanges, they can do that as well.
Additionally, they get trained to cross-sell and upsell. They can provide customer satisfaction survey. They will handle your inbound and outbound emails. Moreover, they will make appointments for you. They are also trained to do quality monitoring and detailed reporting.
Answering Service Tailor-made for your Business
Some small businesses have expensive phone services that automate calls. The problem with that is that your customers want to speak to a live person. They do not want to press one for more options. You want to get that sale, and the best way to do it is to have someone answer the phone.
The service answers call and take messages. The staff will relay the message in whatever format you prefer. They will schedule appointments, answer questions, and provide price quotes. The service gets set up to respond the phone exactly the way you want it answered.
In conclusion, using virtual office assistant is a practical way to run your small business. You will get a lot more work done. For example, they will handle your live chat. Customers sometimes need immediate assistance. The staff gets trained to cross-sell and upsell, which will increase your sales.
They provide customer service. The staff replies to email inquiries and other questions relating to the business. They will do your order entry and tracking. They can also manage product questions. They will answer phone calls and take messages based on your specifications. Additionally, they will schedule appointments, answer questions, and provide price quotes.
