Solving business problems is an everyday activity of an entrepreneur. They are always present and we can say that there is no business without problems. However, the approach of solving them is something completely different and perhaps something that worries me the most when it comes to small businesses.
Why This Concern?
First, any business problem that can be seen as a simple, it is not. This means that problems are complex, and we should consider their solution in many different aspects.
For example, let’s take a few business problems:
- Sales decline.
- Collection system defect.
- Delaying in performing duties.
When we look at these problems we can tell that they are problems that for an average business can be a normal everyday case. They seem simple, but the simplest problem is a collection system defect because we need only a technical person to solve it.
Are we solved the problem if only the technical person fix the collection system? My opinion is no, it is not solved because it can appear again. With such a solution, we just masked the real problem – reason for the appearance of that defect.
Delaying in duties performing by employees as a problem can look also simple, because we can punish the employees that are not responsible for their job. However, the problem is not only the employee, the source of the problem can be also:
- Selection system
- Management system
- Training system.
For example, we as entrepreneurs select the wrong employees for our business. Management system doesn’t give us quality performance results. Training of new employees don’t bring quality results for our business. As you can see we can view the problem from different aspects.
Notice that in the business world there is no simple problem, because we can see only the surface of the real problems, and not deep roots of our business model or overall business system.
Concerns regarding this issue appears to me because we always strive to see the problems with technical eyes, or simply as a technical person, which means that in such a way we are blind to see deep root of the problem. Therefore, as a possible solution can be to consider them through three different aspects.
Three Aspects of Business Problems
Three most important aspects for an approach to problem solving are:
- Technical aspect
- Human aspect and
- Conceptual aspect..
These aspects are similar to the three types of managerial skills.
Technical aspects of the approach to solving business problems is only a defect or currently short-term removing the existence of the defect.
This aspect is fine, but we cannot stop with finding real solution. We must continue with the next aspect.
Businesses are complex dynamic systems, which are composed of biological and technical subsystems. We cannot consider the business problems without considering the problems through a human aspect. Is the source of the problem human factor? If it is, how can be solved?
This aspect together with the human is the basis for a good solution, a solution that will lead to a situation where there will not appear again such a problem. Conceptual point of view sees the whole, or looks in different affecting of the business as a whole system.