The digital era comes with innovations that can ultimately help you manage your company better. However, innovations in automation effaces the human aspect of business relations. With the rise of chatbots and automated responses, customers miss out on one integral part of the business-customer relationship—connectivity.
While several people will tell you that phone services are failing, it might be wise for you to give it a second thought. Some customers still prefer to talk over their concerns on a phone, with another person on the other end of the line.
If you don’t have time to invest in talking one on one with your customers, then you can always sign up to an answer phone service. But with the fast-paced growth of businesses, how can an answering phone service help you?
It helps you become more productive
Phone calls are essential in building a loyal customer base. Your customers need to know that you can quickly tend to issues they can possibly encounter with your product. Knowing you’re one phone call away can put their minds at ease.
However, if you’re just starting your business, dealing with every single inbound call can be time-consuming. As a founder, your most valuable resource is time. You can’t spread yourself too thinly by trying to manage every single aspect of your business.
A phone answering service allows you to free up time to focus on more important matters you need to tend to. Signing up to this service can lessen the tasks in your to-do list and increase your productivity.
It helps you become more cost-effective
You have the option to choose between hiring someone to fully attend to your calls or sign up for a phone answering service. However, if you choose the former, you’ll have to put your new hire on a monthly payroll. But if you choose the latter, you’ll pay for a monthly subscription for a phone answering service which can be much cheaper than hiring phone call agents. Plus, you won’t have to worry about giving out incentives when leads turn into conversions.
It tends to client calls 24/7 on your behalf
With a reliable phone answering service, you’ll never have to worry about missing important inbound calls. Customer service is integral to the success of a business, but not everyone has effective customer service skills. A phone answering service provides great client communicators who are available 24/7. This way, you won’t have to disrupt your schedule.
It helps you generate leads
Your phone answering service provider will collect the information of every caller forwarded to their line. They will then collate the data and send them your way so you can eventually convert inquirers into paying customers.
You also have the option to send them a script that will turn every inbound call into a sales call. All of the people from a phone answering company have already been trained to perfect communication skills, so you don’t have to worry about their effectiveness as potential salespeople.
It gives a human touch to your brand
Customers love the fact that some businesses still value connectivity. It shows how much you value having a good relationship with every customer that comes your way.
Due to automation becoming a prevalent trend, finding a company that welcomes phone calls to help their customers is becoming rare. By subscribing to a phone answering service, you won’t have to rely on chatbots and auto-attendants.
Your customers will prefer talking to another human to help them through an ongoing issue or answer their inquiries. Even with the rise of the digital era, an actual person can still do much more than a bot can. If you submit the proper scripts, records, and samples, the people assigned to answer your calls will be capable of building good customer relationships.
Bridging the gap between your business and customers can be difficult, especially if you don’t have time to supervise your telemarketing department. Working on this aspect entails being effective, present, and productive without going over the budget. Even if you employ individuals whose responsibility is to answer calls, they might not be as efficient as phone answering service providers.
If you’re having a difficult time deciding between hiring a dedicated employee or subscribing to a phone answering service, reflect on the benefits above. Remember that these providers are flexible, efficient, and great communicators who will value your company’s success the moment you hire their services.