AI and How It’s Helping Banks to Lower Costs

Nowadays, almost all industries use artificial intelligence or AI technology to optimize their business efficiency. The banking industry uses AI technology for optimizing their operations. Not only does it boost their performance, but it also lowers their operational costs.

Here’s how AI helps banks reduce their costs:

1. Generate Real-Time Data

Using AI helps banks lower the costs of predicting future trends. Instead of hiring financial analysts to analyze data, AI is used to organize and present data that the banks can use. They can get real-time data to analyze behaviors, predict future trends, and understand outcomes.

With this, banks can get more data that, in turn, helps them make better predictions.

Depending on the platform that the banks use, platform providers can generate real-time and accurate data. Check out https://www.perativ.com as it has a platform that eliminates critical data lags that affect banks from getting real-time data.

So, if banks have real-time data, they can make wise and fast decisions to save lots of money. Moreover, banks can maximize cross-sells and up-sell using predictive analysis that AI can provide. That way, they can maximize their earnings while reducing unwanted costs.

2. Reduce Human Error

Another advantage of using AI in the banking industry is that it reduces human errors. By reducing errors, banks prevent loss of revenue caused by these errors.

Moreover, human errors can lead to financial data breaches. When this happens, critical data may get exposed to criminals. They can use the stolen data to use clients’ identities for fraudulent activities.

Especially with a high volume of work, employees cannot avoid committing errors. With the help of AI, banks can reduce a variety of errors. AI can detect simple mistakes that are out of the protocols and procedures. That way, the staff can immediately correct such errors.

3. Detect Payments Fraud 

ai helps banks - detect fraud

AI helps banks save money by detecting fraudulent payments. Without AI, banks may lose millions because of criminal activities.

But thanks to AI, banks can prevent such losses as the technology can analyze more than one channel of data to detect fraud. From one application to another or various types of transactions, AI-based fraud detection can analyze continuous data streams. As mentioned, they can use real-time data to detect an ongoing fraud.

When the AI software detects an activity that deviates from the normal ones, it can notify the bank. With such information, the bank can review and determine if it’s a fraudulent payment. If it’s so, the bank can quickly deal with it in real-time.

But if the activity is not fraudulent, the AI software can record that type of transaction as a new and typical transaction.

Moreover, bank employees can focus on other tasks as AI monitors fraudulent activity. Consequently, the bank can do more without hiring additional staff.

4. Use Chatbots As Customer Support

With so many customer demands and issues that every bank needs to address, banks may need to employ more people. That means spending more on labor and customer service costs. Because if customers don’t receive good service, they may change banking service providers.

With the employment of AI technology, banks can reduce labor and customer service costs as AI-based assistants can act as chatbots. A chatbot is a virtual assistant that answers customer queries in real-time. Chatbots use AI to talk, chat, or call customers that have issues or inquiries. Not only does this reduce the expenses of banks, but it also improves the service flow.

Especially when customers are asking frequently asked questions, chatbots can answer them without making the customers wait for a customer representative to answer such queries. Instead, the customer representatives accommodate customers with urgent needs quickly. Thus, the bank works efficiently while saving time and money for trivial inquiries.

Moreover, chatbots don’t require breaks or rest days. They can work 24/7 without the need to sleep or eat. Therefore, customers get round the clock service, especially for non-urgent matters. For urgent matters, the chatbot can promptly direct the customer to a customer representative on duty.

Lastly, chatbots don’t need yearly bonuses, and other overtime pays. However, you must find AI-based platforms that provide quality customer service at optimum cost.

Conclusion

Nowadays, banks must cater to their clients round the clock wherever they are. This is possible with the use of AI. AI reduces the costs and expenses of banks as AI can generate real-time data that banks can use for financial analysis and making wise decisions. AI also helps reduce human error that may compromise the security of banks. AI can detect fraudulent activities and can immediately inform the staff about it. Lastly, employing AI-based chatbots can significantly reduce customer service costs in the banking industry.

Dragan Sutevski

Posted by Dragan Sutevski

Dragan Sutevski is a founder and CEO of Sutevski Consulting, creating business excellence through innovative thinking. Get more from Dragan on Twitter. Contact Dragan