What is a Chatbox? Methods to Increase Conversion on the Site Using Live Chats

In the contemporary, quickly running world the most important resource is time. Most businesses undertake their activities via websites or/and via mobile applications. Contacting their customers and visitors to their sites and applications is a complex and very important process. It greatly influences customers’ confidence and results in upcoming profits. Chatbox today is a must-have for many businesses today.

Many businesses decide to communicate with customers via chats on website. You can be sure that chats can help you with your business as their advantages are time, trust, and cost effect.

Apart from simple chats omnichannel is gaining popularity in all kinds of business. They are 24/7 platforms to integrate all online and offline channels of communications with clients. The Txt.me software offers a high-quality live chat platform that provides continuous communication with customers. It is a new wave in marketing and you should try all the advantages now!

What is a Chatbox?

A chatbox is a system for messaging with visitors integrated into a business site. It is easily customized to start, automate and integrate personalized conversations across various channels.

You can ask live chat questions or provide requests, and it will reply and take action. A chat widget can be dispatched in practically all chat applications including Facebook Messenger, WhatsApp. A lot of apps use it now and people clearly understand that chats are future marketing.

How can online chat increase conversion?

  1. Online chatting helps to engage customers with real-time responses. They tend to stay longer on a site.
  2. Omnichannel save time for agents answering messages from site visitors. 15 seconds is the most attractive response time.
  3. Users love chats on website since they work progressively and add humankind. Customers are used to it from communicating with business support on the phone as it always was in the past.
  4. Free chat widget assists you with beginning a discussion ahead of time. Many organizations foster their own chatbots by website support software to assist users with shopping on the web.
  5. Chat invitations can help in case of cart abandonment. Your clients might require help while shopping, and the chatbox can give ongoing help to accelerate the buy interaction.
  6. Live chat can save money and time. Agents using live chats, chat-bots, or proactive chats provide instant answers for all client and guest questions on the site. The general expense of users assistance for organizations that use live chat has fallen according to reliable recourses. Compared to other channels such as telephone and email support solutions chatboxes are easy to implement and more cost-effective.
  7. Make your chat experience smarter with bots. Chatbox is the most straightforward way for any organization when contact users on their site. Depending on the type of business you decide whether to use a live agent or a chatbot.

How to add a chatbox to your website?

1) Build a chatbox WordPress plugin inside your site.

At the point when the

an unsolvable issue, interface the robot to the chat software to forward the request to an available agent. It additionally makes it simpler for your group to screen their presentation and to make adjustments as needed.

The process is as simple as 6 easy steps at most: creating an account, creating and customizing a widget, reading the guide, installing the plugin, downloading the software to your site or application, creating a test conversation.

2) Use an out-of-the-crate chatbox plugin.

The quickest and least demanding way of putting a chatbot to your site is to make a chatbot utilizing off-the-rack arrangements. They assist you with giving every minute of everyday chatbot administrations without the requirement for engineers.

3) Install txt.me chatbox code

You can install txt.me chatbox code on any CMS of a site using the Joomla plugin / Google Tag Manager / on ModX / on Drupal / on Bitrix.

4) Use chatbox on multiple sites

To put the same chatbox on multiple websites is no problem at all. txt.me doesn’t check which sites have any of their widgets installed. Thus you can set the same chat HTML to any of your subdomains, subfolders, or different areas without any additional configuration.

For example, your site is located at website.com and your blog is located at blog.website.com. You need to customize live chat and your blog is powered by WordPress. You intend to install one chatbox widget on two distinct sites.

5) Use cases for website chatbots.

Chatbox widget won’t replace support agents. Through machine learning and natural language processing are advancing robots actually do not have the capacity to sympathize and comprehend individual situations. But many cases are designed to help our android.

6) Study examples of chats on websites.

It is better for you to find some real-life examples of companies that successfully use a chatbot on their website through the Internet. It will help you to understand their vision and different possibilities.

You’d better create branded chatbox design for mobile and web versions (color, size, shadow). This increases users’ confidence.

How to customize the chat widget:

  1. Start with login into your txt.me account and opening the Widgets page.
  2. Choosing the widget you might want to alter.
  3. On the following page click on the Appearance tab to open the customize chat window.

The compact WordPress chat widget is just small bars in the corner of the browser. They are used to show up in case there are any uninitiated messages, or to welcome guests to begin a discussion with the help staff. They have many fewer settings than full-format widgets.

Chatbox is an automated and very simple in use means of communicating with site visitors. It allows 24/7 instant service on your website and lures customers. You need to try it by your own, be sure you will rule your business simpler than earlier with this progressive, easily added, and customized feature.

Dragan Sutevski

Posted by Dragan Sutevski

Dragan Sutevski is a founder and CEO of Sutevski Consulting, creating business excellence through innovative thinking. Get more from Dragan on Twitter. Contact Dragan