Do You Own A Business? Here’s How To Improve Communications

Improving communication is crucial for any business. It’s as important to ensure effective communication among staff as it is to establish efficient communication solutions regarding your services. Without the right communication methods, your organization can falter, affecting everything from employee satisfaction to sales. The subject of proper business communication covers many aspects across the board, making it the fundamental foundation for any type of establishment whether big or small. On that note, follow these tips to improve communications.

Hold Monthly Meetings

Monthly meetings are a great way to communicate general information directly to your team. It’s best to hold these types of meetings when going over quick briefings or creating new plans. However, do not use these monthly in-person meetings to talk about certain aspects of the business that don’t involve all the parties present. Employees are less likely to speak up during these circumstances, and their defenses are often already up. Make sure to establish what areas you want to discuss and hold meetings accordingly. 

You don’t want to cover a variety of topics that have nothing to do with each other. For instance, don’t include training sessions during brainstorming sessions. Instead, separate these and understand what setting benefits each. Training sessions are more effective when done in person, whereas brainstorming sessions can be done during a virtual meeting as employees may find it easier to express their creativity through a virtual medium.

Establish An Open-Door Policy 

As mentioned above, in-person meetings are not ideal when wanting to discuss specific details with one member of staff or a particular department. If concerns, reviews, or issues arise, these are best dealt with individually. Establishing an open-door policy is still the most effective way to improve communications among you and your staff. They are more likely to feel heard and be more apt to listen when they feel safe to talk with you privately and that these conversations are confidential.

Invest In Communication Tools

Communication skills among employees are not the only type of communication a business needs to focus on. To improve productivity, communication must be smooth, especially when dealing with customers, products, invoices, payments, and pretty much every aspect of a company. It’s almost impossible not to rely on technology for clear communication as human errors are likely to happen if people are supposed to retain vital information and numbers. Investing in communication tools to make a lot of business integrations automated is going to make your company much more organized. This way, less miscommunication will take place, especially with a world-class voice network that improves the quality of your communication. Employees should be able to turn to technology rather than relying on memory and should have these tools available to send and receive clear messages regarding operations on time. The quality of these operations also affects customers and how efficient your business appears to them. 

Consider Your Audience

While on the subject of customer communication, you must consider your audience and the best way to reach them for communication to be effective. Know which channel to use; a good way to know this is through data analysis. This will help you make meaningful changes that will ensure better results. You can then measure the success to determine the best communication method and the best platform to use when reaching your target audience. 

Encourage Feedback 

Back to the internal organization, you must encourage feedback as a business owner if you want to improve, and then maintain, the structure of your company. At the end of the day, you have hired certain employees because of what they can do to better the company. Taking the time to review their unique capabilities will allow you to benefit from what they bring to the table. Their feedback can be more helpful as they are typically focused on their role in the company, which means their reports on what would improve operations may be more accurate. Whereas you as a business owner can’t be everywhere at once and may miss these little details that have a big impact. 

Combining data analysis, feedback, sales, and the knowledge provided by communication tools, you will then be able to accurately monitor your company’s overall performance. You will have plenty of insightful reviews on how well your business is running from the quality of communication among employees and how well services are performing for customers, to which area is doing well, and where day-to-day operations can improve. Monitoring these reviews allows you to make better decisions to benefit the company as a whole and set rewarding targets.

Posted by Dragan Sutevski

Dragan Sutevski is a founder and CEO of Sutevski Consulting, creating business excellence through innovative thinking. Get more from Dragan on Twitter. Contact Dragan