How to Deliver Better Quality of Patient Care and Engagement

Nowadays, more and more people seek better experiences and services. And the healthcare industry is no exception. As a result, healthcare providers have become more focused on the well-being of their patients, and the delivery of a better quality of patient care and engagement in every step of the treatment process has become one of their primary goals.

To improve patient satisfaction, healthcare practitioners should center their efforts on quality and safety of care, implement patient-centered care practices, and make it easy to receive the care they need. With this, physicians will have an easier time comprehending the unique health journeys of their patients. Though this may seem challenging, outcomes are better, and patients may live longer lives. 

If you are a medical practitioner or work within the health and wellness industry, this article is for you. Here are some ways to deliver better quality patient care and engagement:

Utilize Patient Data And IT-based Solutions

Analyzing your business data is the first step in enhancing patient care and engagement. Your patient population and your operational workflows and structures should be examined for you to gain insights and find new opportunities that will improve the patient’s experience.

Data analysis is easier said than done. Luckily, there is a vast amount of available data and IT-based systems that should make it more convenient for organizations to work with volumes of patient information. These systems enable hospital organizations to break down information into useful insights and use them to operationalize a more personalized, connected care.

On top of that, there are also IT-based solutions that focus on the people. Keep in mind that medical professionals play a vital role in the execution of patient treatment plans. Performance and assessment tools such as the 360 Degree Feedback tool focus on identifying strengths and areas of development of the medical staff, most especially the leadership team. This way, the medical facility will have more capable employees that meet the high standards of patient-centered quality care.  

Educate Your Patients

Every once in a while, patients who have received care do not adhere to their prescribed regimens. It’s inevitable that they will have poorer clinical results, more hospitalizations, and a lower quality of life if they do so. So, if patients follow their treatment plans, they must learn about them. Patients are more likely to adhere to treatment plans if they are educated about them.

Educating patients about their diagnoses and what they can do to improve their health is beneficial for both parties. It’s easier for patients to stick to their treatment plan if they understand how their care is managed. They will also be more motivated if they trust and comprehend such instructions.

Include Them When Making Decisions

It’s a good idea to allow patients to be more involved in making decisions about their health. This way, you can get to know patients better and work collaboratively in achieving health goals and plans.

It’s a win-win situation for both patients and healthcare providers. With shared decision-making, patients are more likely to participate in treatment. In some cases, engaged patients tend to become more vocal, giving medical professionals pertinent information to customize the treatment approach further. Likewise, when patients are educated and empowered to make their own decisions, they are more likely to stick with their health regimens.

Offer Emotional Support

If you’re going to provide the best possible care for your patients, you need some psychology involved. Medical professionals should give emotional support to patients in challenging situations. It’s best to measure how well a patient is doing emotionally, especially following a shift in their diagnosis or level of care. 

An individual’s ability to communicate and make decisions might be hampered by negative emotions such as fear or despair. Furthermore, emotional anguish can harm the quality of a patient’s life and physical well-being. 

So, spend time with patients and provide them with the time and space to express themselves. Even if they don’t appear troubled, talk to them about their feelings and how they are coping. Don’t forget to ask open-ended questions and pay attention when they’re speaking.

Build Connections and Work With Others

Doing a lot of research and learning from other healthcare institutions across the country is another step in delivering a better quality of care. Almost every organization would be pleased to share their knowledge to better the lives of their patients, in general. Additionally, you may be able to collaborate with other healthcare providers to improve patient outcomes. Patients are no longer constrained by geography and might benefit from having more options available. 

Primary care providers may have the privilege to connect patients to other services that will make treatment more effective. There are many ways to find these groups, such as attending healthcare conferences and conducting online research. 

Conclusion

These days, providing quality patient care is the thrust of any medical facility. More and more innovative ideas and process and workflow improvements are seen to bring healthcare experiences and patient care to the next level. 

Putting more emphasis on quality and safety and adopting patient-centered care methods can help healthcare providers improve the quality and delivery of their care. This may seem challenging, but following the steps outlined in this post may help in the transition that will benefit both the patient and health teams.

Dragan Sutevski

Posted by Dragan Sutevski

Dragan Sutevski is a founder and CEO of Sutevski Consulting, creating business excellence through innovative thinking. Get more from Dragan on Twitter. Contact Dragan