The Pros and Cons Of The WalkMe Digital Adoption Platform

The Pros and Cons Of The WalkMe Digital Adoption Platform

WalkMe is considered the pioneer in the digital adoption platform industry. It was created to transform and help companies navigate today’s overwhelming digital world without fear. WalkMe’s main purpose is to use its transparent overlay system in assisting users to complete all the tasks easily within any type of enterprise software.

IT and HR trainers, in particular, can speak of their woes when it comes to designing and delivering appropriate training to their staff. There are so many pain areas experienced, many of which are addressed by a good digital adoption platform like WalkMe.

To help you decide further whether you should use the WalkMe digital adoption platform or opt for its other alternatives instead, this article gives you a complete run-through of its pros and cons.

The Pros

Its Users’ Security Is Their Priority

When your company decides to use WalkMe, you can rely on the fact that they have your security in the palm of their hands as a top priority. This is one of the best advantages about it that you can bank on, given how data breaches and threats are quite common nowadays.

To be able to keep up with the high standard of confidentiality that WalkMe boasts about, it makes use of authentication systems considered the best of the breed. This includes facets like encryption, configuration, and access control systems that protect your data against the threat of unauthorized access.

It’s Well-Equipped With Impressive Features

WalkMe comes with so many features that truly make it stand out. Those features include:

  • Widgets which are used for mandatory training for the development team and to house the solutions WalkMe implements;
  • ShoutOuts for good communication;
  • Chatbots to automate certain time-consuming and error-filled processes like filling out forms;
  • Smart WalkThroughs used for training;
  • SmartTips for giving out help on specific items posted on the screen.

It Respects Clients’ Privacy

WalkMe values and understands its clients’ rights to their own data. Henceforth, their clients are given full control over their data collection. They get to choose what data will be collected – and what will be kept private to the clients themselves. This is unlike other software where you may be asked to fill out so many required fields, with no option of skipping the information you may not necessarily want (and need) to input into your chosen digital training and adoption platform.

There are generally four types of data controls in WalkMe, covering:

  • Data Residency, whereby the data and information are accessed and stored according to the legal jurisdictions in the place of registration and operation. Moreover, WalkMe makes it possible for its clients to specify which geographical locations they want to store their data.
  • Data Processing Addendum (DPA), wherein WalkMe allows their customers to rely on the DPA should they decide to transfer any of their information outside the European Union. This is completed alongside the SCC or the Standard Contractual Clauses of the Cour of Justice of the European Union.
  • Data Protection, as WalkMe encrypts all types of data received, whether they’re in transit or a state of rest.
  • Data Retention, wherein WalkMe is transparent regarding the data that’s being used, as well as giving the customers full control over the information they’ve collected.

It Has Good Customer Service

With the hefty price that clients pay to sign up for WalkMe, it’s expected that their customer service would at least be top-notch. In this regard, WalkMe doesn’t disappoint. Their communication is so good, to the effect that clients who reach out to their helpline can get answers to their queries.

Along with this consistently good customer service, the team behind WalkMe also works consistently to come up with new features to enhance the use of this tool. This fact has made it easier also to train new customers when they first sign up to use WalkMe.

It Complies Well With Global Standards

WalkMe does not run afoul with ensuring it complies well with global standards. It maintains extensive compliance standards which are expected for regulatory, international, and regional laws, and federal or state rulings.

For instance:

  • WalkMe consistently abides by the required attestations and certifications assessed by independent contractors and third parties;
  • WalkMe also sticks to its commitment to comply with global regulations, including standards set by the EU.

The Cons

It May Be Quite Hard To Use WalkMe

Some of those who have already tried using WalkMe may think that it’s quite difficult and confusing to use. The reason behind this goes back to the fact of how it’s a highly-technical digital platform.

However, this fact isn’t a disadvantage that should pull you away from trying out WalkMe. The gravity of how difficult WalkMe is to use would ultimately depend on certain factors like your level of expertise with technical software, for instance. If you have a dedicated team that’s well-trained on this, then the fact of it not being the most user-friendly thing to use shouldn’t be a disadvantage at all.

It’s Quite Expensive To Use

While the opinion as to the price is split, one of the common frowning points about it is also the fact of how it’s quite expensive to use. WalkMe is ideally priced for larger businesses, given how its starting price is at USD$9,000 annually. This fact also limits the possibility of using WalkMe only to the bigger companies who can afford to pay for it.

As a part of its fee, clients, however, can rely on the fact that WalkMe will provide extensive documentation at no cost. But, free professional services also aren’t on its list of inclusions.

Conclusion

With the pros and cons that have been listed, it’s easier now to have a clearer understanding of how and why the WalkMe digital adoption platform is also popularly known as the future of training and digital adoption. Like any other system, however, it’s also not to be considered a perfect one. It comes with its own cons, but don’t let those scare you away from using such. Ultimately, it’s up to you to balance all those out with your personal circumstances, so you can absolutely be certain that WalkMe is the best for your needs.