If you are the owner of a small business and you want to know how to make communication with clients easier, look no further than instant messaging.
When you link your business line to an instant messaging service, you can reach out to clients at any time with promotions, reminders, and requests for reviews. Moreover, you can schedule SMS marketing campaigns to be sent at optimal moments.
Strong communication with clients is essential for your company’s trustworthiness, client retention, and sales numbers. We will break this all down in more detail below.
Use an Instant Messaging Service
By using an instant messaging service on your business phones, you can start to send out messages in real-time to your customers. This opens up a whole new way to communicate sales offers, send appointment reminders, and ask for reviews.
With Slack SMS, your customers are just a touch-screen click away at all times. With Slack, your business line will get a whole new lease of life with increased powers to reach clients and make sales.
You can also create and schedule SMS campaigns in advance. This means you can plan carefully when your customers will receive a targeted sales campaign from your business line. This is a great way to maximize your reach and optimize your chances of making a sale. You can send out campaigns when you think people are most likely to see and respond to them.
According to this article, research suggests that 83% of millennials open texts within 90 seconds of receiving them. This is very promising for the future of SMS marketing.
Why Strong Communication with Clients Is Essential
Building strong communication channels that are easy to maintain with clients is an essential part of running a business. You want your clients to feel valued, seen, and heard so that they agree to do business with your company and stay loyal to you. Hearing “yes” from a client is music to the ears of a business owner.
Related: Find Your Rhythm: How Inspirational Music Increases Productivity at Work
Moreover, by making communication more straightforward, you make your company more approachable. You also make business processes more transparent and reduce the likelihood of miscommunications between the company and its customers. This in turn improves your trustworthiness as a company, which is great for your business reputation.
With an improved reputation and optimized marketing strategies through targeted automated campaigns, your business will see an increase in sales, client retention, and productivity. It’s a win-win!
Conclusion
We have discussed the utility of instant messaging services like Slack for businesses in terms of client communication.
When you can send SMS messages in real-time to clients, you can target promotions, alerts, and review requests for optimal results. Moreover, you can schedule SMS marketing campaigns. Instant and clear communication between clients and your company will improve your business’ trustworthiness, reputation, and sales numbers.
So, you should connect your business line with an instant messaging platform and reap the rewards of more streamlined, transparent, and up-to-date communication channels between clients and your company.
