Ensure Extraordinary Experience for Your Customers

What is extraordinary experience for your customers? How you can know that you provide extraordinary experience for your customers? If your customers are satisfied with your company, they come back to repeat purchases, they feel good when they buy or when they recommend your business to their family, friends or colleagues, then probably you provide them with extraordinary experience.

Is there an entrepreneur who doesn’t like such a feelings for their buyers? Is there an entrepreneur who doesn’t want customers to come back and recommend their business to their family, friends or colleagues? The answer on these questions is probably no.

But, how you can focus your efforts to provide such a feeling for your customers?

Here are six important things where you can start.

1. Develop Extraordinary Products and Services

Everything else that you will make will not give you the results for extraordinary experience without excellent products and services. Your products and services needs to satisfy their needs and solve their problems primarily.

You need to focus yourself to ensure that your products and services provide satisfying of their basic needs, then articulated needs and always include their exciting need. The exciting needs will be something with which you will provide exceptional experience for them.

2. Let’s Your Business be More Friendly

You can’t expect behaviors as buyer and seller to be functional today. You need to be more than a seller for your buyers. You need to be their friend.

If you succeed to provide friendly environment, friendly words, friendly look and friendly behavior, they will be over satisfied with your business.

3. Offer Personalized Services

Is there a person who doesn’t like to feel important? Personalized services can produce that important feeling for your customers. They will receive something because of them, because of their needs, because they are important for you.

That’s feeling in them will ensure to come back to your business.

4. Be There for Them When They Need You

You have excellent products and services. Your business has friendly behavior with your customers, and they receive personalized services, but that’s not enough today. You need to be available for them. They will need your help. They will need to call you, to ask questions, to make conversation… You are a friend with them, are you?

You need to be available on all popular social media, on phone, in person meetings, on email…

If you are a person that can’t be geographically located in one place you can use one of that non-geographic numbers as 0845 numbers that will be connected to your existing phone number as landline, and will enable when people call you on that number to be immediately routed through to your existing phone number.

5. Educate Them

They want to learn new things, and you can be the best educator for them in your industry that will increase their knowledge.

6. Always Deliver What You Have Promised

Their extraordinary experience can be based also on your ability to deliver everything that you have promised. If you can’t deliver something, don’t promise that.

 
Dragan Sutevski

Posted by Dragan Sutevski

Dragan Sutevski is a founder and CEO of Sutevski Consulting, creating business excellence through innovative thinking. Get more from Dragan on Twitter. Contact Dragan