Your customers are the most important people in your business. It is a fact that your business will not survive without a strong customer base. So, here I would like to share a customer template that will help you make your customers the central focus of your company.
You need to do many things every day for them if you want always to have a really good relationship with them.
Maintaining your current customers is much easier and more cost-effective for your company than gaining new customers.
Here, I want to share a customer template you can use for each customer. This customer template will help you in your efforts to build a high-level relationship with your customers.
In this customer template, you can brainstorm 20 things that you can do for your customers, and for each of them, you can brainstorm a minimum of three steps that you need to take about this effort.
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Using the template, you can go through the process of:
- How can you solve customers’ problems and satisfy customers’ needs?
- What and how will you talk with your customers?
- How do you build a real friendship with your customers, and how can you help them?
- What do you need to do to deliver everything you have promised to them and overdeliver on your promise?
- How do you include your customers in taking part in your business development projects?
- How do you show them that you and your business are not forgetting them?
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The content on this customer’s template is not a final list of everything that you can do. You will always have more and more possibilities to use for your business. Feel free to use it as a starting point.
You can download the PDF version of this customer template here.
