customer service

8 Essential Customer Service Skills Every Employee Should Master

8 Essential Customer Service Skills Every Employee Should Master

For businesses of all sizes, customer service can often mean the difference between a satisfied client base and a lost client. It’s an essential skill and knowledge for every employee, but you might be surprised at how many people fail to hone their skills. If your business relies on customer service, you need to make […]

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Focusing on Communication for Your Business’s Customer Service

communication - customer service

A lack of and poor communication can be the culprits of high business costs. Sure, 80 percent of businesses use a customer service policy designed to set them apart from the crowd. Only 62 percent fully train their staff to meet customer needs that improve guest experiences, Hotel Business Review reports. Communicating a message is

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