How to Integrate SMS Functionality in Your Team Collaboration App
Historically speaking, SMS was the most widely used mobile communication method until the advent of smartphones and instant messaging programs. Nevertheless, companies have jumped on the texting bandwagon since it offers an easy and widespread means of engaging with clients. This has led to the widespread use of short message services (SMS) for customer service, authentication, and information dissemination.
It is becoming increasingly important to enable business users to view all chats, calls, documents, and other office tools in their Teams apps, clients, and browsers due to the meteoric rise in popularity of Microsoft Teams in the office. Alternatively, controlling communications strategy can become a tedious process, employing segregated platforms away from the day-to-day collaborative platforms.
Without further ado, let’s explore how businesses can use SMS in their operations.…
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