7 Ways to Improve Call Center Agent Performance

While you can always hire more people to handle the growing workload at your call center, there are ways you can improve agent performance and help increase customer satisfaction.

If you’re running a call center, you know that agent performance is key to your success. Poor agent performance can lead to high customer abandonment rates and low customer satisfaction scores. However, you can dramatically improve your agent performance with the right tools.

Here are seven strategies to get started:

Read More about 7 Ways to Improve Call Center Agent Performance

What You Can Do to Deal with Shipping Delays

Over 40% of CFOs suggest that supply chain delays increased companies’ costs by more than 5%.  They also suggest that sales have reduced by 60% because of supply chain disruptions. Thus, shipping and supply chain delays led to huge losses for...

Compacting Waste for Businesses: Why Is It Important?

Waste disposal isn’t the most glamorous part of any business operation. Most business owners don’t even spend much time thinking about the trash generated by their company. Nonetheless, taking the time to plan and manage your waste management systems can...