7 Ways to Improve Call Center Agent Performance

While you can always hire more people to handle the growing workload at your call center, there are ways you can improve agent performance and help increase customer satisfaction.

If you’re running a call center, you know that agent performance is key to your success. Poor agent performance can lead to high customer abandonment rates and low customer satisfaction scores. However, you can dramatically improve your agent performance with the right tools.

Here are seven strategies to get started:

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