With global eCommerce sales projected to reach $4.8 billion by the year 2021 and a recent Gartner study stating that 80% of all customer interactions will be completely managed by AI technologies by the year 2020, there is ample opportunity for tech in eCommerce. On top of the product recommendations you probably see after you […]
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The jobs of tomorrow will focus on customer service and technology. A report to the World Economic Forum in Davos says in the next three years, 62 percent of new jobs will be in the care, sales, and people sectors. 28% will be in data and computing. Technology and customer service can go hand in
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Are you a web-based entrepreneur looking to expand your horizons and make 2020 your most successful year yet? If so, you need to think carefully about payment options on your e-commerce site. With so many choices out there, it can be hard to decide which ones to embrace and which ones to avoid. Luckily for
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Data security is a matter of life and death for all companies using the Office 365 cloud environment. After all, losing valuable data will result in significant financial and reputational damage. That’s why data loss protection is extremely important for admins and users alike. What is data loss and how to avoid irreversible damage it
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Not all call centres are the same. With over 600 call centre businesses currently operating in Australia, how do you decide which one is right for your business? One of the most important considerations should be whether the provider you choose can successfully integrate with your business’s existing systems and processes.
3 Reasons A Call Centre Must Integrate with Your Business Read More »
A major part of being an employer means training employees. Whether it’s the initial onboarding training for a new employee or training existing employees to begin working in a different area of the company, there is no question that training employees is an important job which can consume a lot of time. There are a
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