If you’re a public safety agency, you’re likely always on the lookout for tools that are going to improve the speed at which you’re able to respond to a reported incident. With many software platforms now available, how do you know what to look for? We’re here to help you with some top tips. Let’s take a look!
Purpose of the software
The use of dispatch software is wide-range, from managing and choosing the right field technicians for a certain job, to law enforcement responding to a crime scene. What is important when looking for more efficient software is to ensure that you correctly match your needs with software that is designed to respond to these.
The purpose of the software is usually quite easy to ascertain, as companies are creating specific software for different industries. But if you’re looking between the competitors in your field, how do you ascertain which is best for you? This is where other factors, such as usability and customer support, will shape your view.
How is their customer support?
Do research beforehand to choose a software that comes with responsive customer support to ensure that if there is any tech assistance you’re needing, you can be helped as soon as the concern or request arises. Systems that have built-in, 24/7 customer support will help your staff feel at ease if they get stuck trying to use the software unassisted. If your employees are never stuck on how to use various features, the chances that alerts will go unnoticed, for example, are extremely slim.
Opt for a testing period
You may be wondering whether the software you’re interested in will work better than what you currently use. Luckily, many companies do offer a free period in which your staff is able to use the software and get to see whether it works well for your services. Of course, you want to find new software that is even better, so take advantage of these offers and give it a try!
Is the software easy to learn?
It is crucial that you understand how to utilize the various features of your new tech, and one facet of its user-friendliness is how intuitive the operating software is. Learning how to use a new dispatching software system can always be tricky, but this will be especially true for employees who are not very tech-savvy. Therefore, a great tip is to introduce software that is easy to learn.
If the software offers training for new users, this is brilliant. And if there is customer support for ongoing use, this is even better! Finding the right tool comes hand in hand with making sure that your team is comfortable using its features. Offering the best, most responsive service possible is key, particularly when it comes to more pressing concerns of public safety.
In this way, becoming familiar with using the new tools will be much more doable for your staff to adapt if the device and programming is intuitive. In addition, a simple platform will keep training time to a minimum, meaning that new staff can get to grips with the tool quickly and get to work even faster!
New tech features
Did you know that with the newest computer-aided tech, you are now able to connect now only with your staff, but also with other law enforcement agencies in your area? Widening the reach of the emergency dispatch call is the most ideal way to get someone with the right resources on scene as quickly as possible.
You want to choose a dispatch software that not only suits your needs right now, but one that is progressing alongside the development of science and technology. Find a program whose team is dedicated to cutting-edge tech, and this will ensure that your software will stay as useful as possible. Developers the world over are working on various paths to which the new field of artificial intelligence can transform our technology.
Portal management
When you are looking for the right tools for your team, it is best to invest in software that is committed to improving their tech. A fantastic feature for dispatch software is a portal through which public safety can be done reliably and directly through the portal.
Utilizing a central portal enables direct communication and also reduces the chance of making mistakes over the phone. Requests input through the portal is not only much faster but also minimizes incorrect information being communicated, such as wrong locations.
Overall, looking out and analyzing the new, most advanced features of a software tool enables you to find the program that is going to take your team to the next level. If you want to stand out, be competitive, become known as a reliable and responsive resource for people – invest in the latest technology to suit your every need!
