BUSINESS INTELLIGENCE – CREATOR OF KNOWLEDGE NEEDED FOR ORGANIZATIONAL CHANGES

by Dragan on 28/07/2009

The last year’s Business Intelligence has got huge popularity in the business world. Before the term intelligence finds its own place in the business world, governments of the countries use this word to make big decisions about wars or about leading the country. Now we live in the age of informatics and communication technology. We are bombarded with information every day. However, information as raw information does not mean knowledge. How to transform row information into knowledge is the key issue in order to make a better decision? One possible answer is Business Intelligence. The potential of Business Intelligence in transformation of information into knowledge is enormous. Real information in right place at real time is the basis for making right business decisions.

On the other side, we have organizational change that needed decisions about what to change and when to change. This decision is based on the sources of organizational changes. These sources may to come from different places as from inside of organizations and from outside of organizations. Because of that we have internal and external sources of organizational change.

In this blog post, Iwill try to systematize current knowledge about business intelligence, and we will try to find and give some connections between business intelligence and organizational changes.

Definition of terms

In the theory, there is variety of definitions about business intelligence (BI). Some of the definitions that talk about BI as a process, another as a product. Definitions may be in business context and Information Technology (IT) context. Because of that this term does not have precise definition.

From various definitions the variety of theoretical thinking is available about business intelligence. However, there are definitely some connections with the decision making process. Furthermore, in theory there is definition of business intelligence as an IT tool that transferred data into useful information and distributes that information to those that need it. These definitions are coming from companies that are selling business intelligence tools in some kind of IT applications. It is very significant to have automated processes of business intelligence because this increase effectiveness of it. However, we cannot  define business intelligence only as IT tool, because business intelligence as a process may to exist without IT.

After studying of different definitions about business intelligence, we find several words/ (terminology) that are in some way connected with BI. Table 1 presented these connections.

WordsBI

Connection between Business Intelligence and Organizational Changes

On the other hand, organizational change has direct connection with a decision

making, especially in the field of starting changes. The connection between business intelligence and organizational changes are sources of organizational change. Sources of organizational changes must  be timely and precisely recognized to take really effects from changes. In figure below is presented connection of business intelligence with organizational changes.

BI-OrgChange

As we can see from the picture, business intelligence is the tool that will tell us when is time to start organizational change and where changes must to take places. In this way we will stay focused on the real need of organizational changes in the business.

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