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3 Tips for Designing a World-Class Customer Support Center

customer support
A well-designed customer support center is one of your most powerful business tools. American businesses lose $41 million a year because of poor customer service, according to NewVoice Media.

And 53 percent of customers are so put off by the fear of never getting the chance to speak to a real person, they switch to competitors without even attempting to resolve the issue. Such sobering statistics prove the need and demand for customer support that actually makes an impact.

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The Basic Principles of Achievements

achievements
In the most simplest form achievement is the state in which we accomplish something on a specific day, week, month, year, or years. So, I can say that we have daily, weekly, monthly, annual or multi-annual achievements. They are always around us.

But, achievements and achieving something is not so easy as we can say or write on a piece of paper. It will ask from us doing many things. For example, when it comes to daily achievements we can have achievements in accomplishing tasks that we need to do on a specific day.

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3 Tools to Help Monitor Your Business

monitor
Running a business sometimes seems like a 25 hour a day job between customer service, cash flow, security and so on.

For example, Bloomberg Business claims that about 40 percent of business owners spend 80 hours or more dealing with federal taxes—and that doesn’t even include the time spent on actually capturing the data.

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Difference Between Kaizen and Innovation

kaizen
While Kaizen and innovation both bring improvements in the company’s products and/or services, processes, and business models, they have big differences especially in the way they are implemented and the results they are bringing for the company.

Masaaki Imai, the author of the Kaizen concept differentiates two major management components: maintenance and improvement.

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Most Important Steps in Your Sales Process

sales process
In one of the previous posts, I talked about the best sales process for your business. There are six main steps that can be adjusted according to your needs. But, what are the most important steps in your sales process? What’s the most important steps that can drastically increase the possibilities of your success?

As a first we need to know what means the success for your sales process?

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