5 Benefits of Chatbots in Customer Service

There’s no denying of the fact, the trends of conducting business have changed. Hadn’t it been for a massive improvement in technology, the world would have been a completely different place from what it is now.

Today, we are more efficient than ever, and with artificial intelligence, it has become a lot easier for us to be intuitive. With the inception of chatbots, the style of communication over the web has completely changed. The concept of robots is overhyped, so in this feature, we will tell how chatbots have improved customer service. Continue reading until the end:

1. Accessibility

Recent research has proved, live chatting is a good option for customers when they want to interact with the business. It is tough for customers to wait on the phone, so they choose to engage with the live chat personnel easily. In fact, most people send a message to the support agent and eagerly wait for their reply.

Luckily, this is the flexibility offered by live chat. This method is more coherent than an e-mail, and you won’t have to listen to those bizarre music tunes. If you don’t have the live chat feature on your website, it is tough for customers to stay loyal to your brand. So when you have chatbots, customer service can easily be magnified without much investment of money

2. Increased Self Service Resolutions

Are you bored of the customers who tend to ask the same questions repeatedly without going through the FAQs? Replying to such people all the time can be very frustrating. Secondly, customers who tend to ask even the simplest details can take a lot of time.

Although the answers to such little questions are already mentioned on the company’s website, a lot of people despise going through them. However, customer service chatbots can easily solve this issue by providing faster and more efficient results. You will be surprised to know, around 69% of online customers settle for chatbots because they reply instantaneously.

3. 24/7 Availability

Conventional customer service personnel cannot be omnipresent. Because they have to sleep as well, it is difficult for them to stay awake all the time. However, technology has enabled firms to be available for their clients all the time. Secondly, humans are never structured for night shifts, but machines are. So if you didn’t have an omnipresent customer service in the past, now is the right time to engage with customers all the time.

Secondly, if you don’t have several customer service personnel working for your business, it will become imperative to consider help from customer service chatbots. Not to forget, there are a plethora of mind-boggling advantages that come with using AI chatbots.

4. Speed of Response

The most obvious benefit of customer service chatbots is their speed. Not to forget, with so many competitors in the market, it is easy for customers to shift their choices. With chatbots, your customers won’t have to wait for a long time. Because chatbots are highly responsive, you don’t lose hold of several prospective customers.

Furthermore, because chatbots are driven by top-notch tech advancements and the internet, the quality of your customer service will automatically get improved. So once your customers are free from chatting with the customer service personnel, they will leave a good response in the testimonial sections. Visit ADA to learn more about chatbot response speed.

5. Allows Business to Focus on Important Issues

A business has to go through all kinds of odds throughout the year. Although customer service is of paramount importance, investing a lot of time and energy into it is not healthy for any business. The intriguing thing to note here is, your customer service Chabot will engage with the audience and enable you to invest time in other important areas of the business.

This is the perfect example of humans working with artificial intelligence to put a cut on the total budget for improving customer service. So now that your staff won’t have much pressure of work, they will easily be able to devote time to other tasks.

Posted by Dragan Sutevski

Dragan Sutevski is a founder and CEO of Sutevski Consulting, creating business excellence through innovative thinking. Get more from Dragan on Twitter. Contact Dragan